Jumia Fails At Customer Care And Delivery
Online shopping and delivery service Jumia (formely Kasuwa and Sabunta) is already failing at deliveries barely 6 months since its launch. Heres the story of a disgruntled customer who doesnt wish to be named. Lets call him John.
UPDATE: We have been reached by a Jumia staff member who has offered to speak to John and fix the problems. Thats great.
John ordered a laptop from Jumias website and paid via his debit card. The laptop was delivered 5 weeks after the promised delivery date. When John eventually opened the laptop, he found out it was running Linux as opposed to the Windows 7 description on the website. The laptop also had a smaller hard drive space than what was displayed.
John, like any other customer, assumed it was a mistake and reached Jumia customer care. Jumia then promised to pick the laptop up and install Windows 7 for him. This sounds great right? No. Not really. Jumia then went ahead and informed John that his hard drive will not be upgraded.
He was also told hell get the replacement on Monday September 24th. Its September 27th as I draft this and John still hasnt gotten the laptop he ordered for.
So Ive got a few questions for Jumia.
1. Did John not pay for a larger storage space than that which he got?
2. Why does Jumia keep displaying things it doesnt have or cant get on time? They put up an iPhone 5 ad this morning and we can be very sure they dont have it.
3. Does Jumia understand the legal implications of its actions?
Jumias actions and poor service (if they continue to act in this manner), will drastically reduce the confidence of Nigerians in e-commerce services and hinder the progress of businesses who only display products they already have.
Jumia clearly cannot be Nigerias Amazon or Africas Amazon if they keep up this attitude.
Have you ordered or purchased anything from Jumia? Please let us know about your experience in the comments section.
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Yemi
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Bisola
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tainsville
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Chris
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Mike
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Ese
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Anonymous
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Ron
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Mr Chinedu Paul